The short answer
A solar AI voice agent can help with the first conversation after an eligible homeowner inquiry: respond, ask approved qualification questions, answer within a defined knowledge base, and pass the result to a person or scheduling workflow. Nova™ is Spark's voice agent offering.
Give the agent a defined job
A useful voice workflow starts with what the homeowner requested, what Nova™ is allowed to say, and when a person should take over.
Timely response
Set an appropriate response path for eligible inquiries so the conversation starts while the request is still fresh.
Consistent qualification
Ask approved questions and record the answers the sales team needs for its next step.
Clear handoff
Route a conversation, summary, or booking request to the responsible team when human judgment is needed.
A voice workflow with a human handoff
- 01
Eligible inquiry
The team defines which homeowner requests can enter a voice follow-up flow and under what contact rules.
- 02
Introduction
Nova™ identifies the purpose of the conversation and follows the approved disclosure and script.
- 03
Qualification
It asks relevant questions, handles supported topics, and recognizes uncertainty or a request for a person.
- 04
Handoff
The outcome reaches the right rep or appointment workflow with useful context.
What to test before launch
Use these questions to compare any approach against the way your team works.
- Which leads have given appropriate permission for the intended contact?
- What answers and claims are approved for the agent to use?
- How does the agent respond to uncertainty, objections, or a request for a human?
- What details does the rep receive, and how are conversations reviewed?
Common questions
Can Nova™ replace the sales team?
Nova™ is intended to handle defined early conversations and hand off when a person is needed. Sales, technical, and financial decisions still need the right human owner.
Can a solar voice agent book appointments?
Appointment handoff can be part of the configured workflow. The team should define availability, qualification criteria, confirmation, and rescheduling before launch.
What should be reviewed before outbound calls?
Review lead source, consent, calling hours, Do Not Call procedures, disclosure, recording, and escalation with qualified advisers for the markets where the workflow will operate.