Support for every stage of solar growth.

Get help launching, routing leads, managing billing, and keeping the Spark CRM platform moving with your sales team.

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Support status

Online

Launch desk

Mon-Fri

Priority issues

Escalated

Command Center

Launch Readiness

verified

1DNS and edge deployment verifiedcheck_circle

2Lead forms connected to CRMcheck_circle

3Calendar and voice agent handoff testedcheck_circle

4Billing meter and verified lead rules reviewedcheck_circle

Avg. first response

2.4h

Platform uptime

99.9%

Choose your support path

Route your request to the team that can move fastest: launch, platform, or billing.

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Common help areas

Spark support is organized around the operational systems solar teams use every day. Bring IDs, screenshots, target URLs, and CRM examples when possible so we can move quickly.

For urgent lead-routing issues

Include the lead timestamp, customer email, destination CRM, and expected sales owner in your support request.

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Lead engine

Quote wizard behavior, TCPA consent, duplicate checks, and verified lead rules.

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CRM routing

Field mapping, ownership rules, routing failures, webhook payloads, and retry logic.

monitoring

Analytics

Attribution, conversion events, campaign performance, and funnel reporting.

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Voice agents

Agent handoff, booking links, qualification scripts, call routing, and transcripts.

Support FAQ

Fast answers for the questions we hear most often from solar operators.

What is the fastest way to get support?expand_more

Use the support request form and choose the channel that matches your issue. Launch and revenue-blocking issues are routed ahead of general requests.

How do verified lead billing questions work?expand_more

Send us the lead ID, customer email, or invoice reference. We can review the verification checks, meter event, billing timestamp, and any rejection reason.

Can you help connect a new CRM?expand_more

Yes. Send the CRM name, target pipeline, required fields, and any API documentation you have. We will confirm whether it fits the standard connector path or needs custom integration work.

Do you provide launch support for new markets?expand_more

Yes. We can help configure new service areas, localized landing pages, campaign tracking, lead routing, and reporting for each new solar market.

Need an engineer to look at it?

Share what is happening, where it is happening, and what changed. We will route it to the right Spark team and follow up with next steps.