Get ready to launch
Bring the pieces together before go-live. Get help with your domain, website setup, lead forms, tracking, and the handoff to your team.
Onboarding · Website setup · Launch coordinationSpark Support
Good support.
A clear next step.
From your first launch to the workflows your team relies on every day, get help bringing your solar operation forward.
Already using Spark? Tell us what you’re working on.
Exploring Spark? Schedule a demo.
Start here
The right place to
pick things up.
Choose the path that fits your question. We’ll carry that category into your request, so you can get straight to the details.
Keep work moving
Something behaving differently than expected? Share the workflow, the affected product, and what your team needs to happen next.
Spark CRM · Nova™ · Spark WebsiteMake sense of your plan
Ask about an invoice, subscription, payment method, or plan change. Include your account email and an invoice reference when you have one.
Invoices · Subscriptions · Plan questionsConnected help
For the whole
solar journey.
Your website, conversations, and customer records work together. Tell us which part needs attention—and where the connection should lead.
Spark CRM
Project stages, assigned owners, commission records, workflow behavior, and reporting.
Explore Spark CRMNova™
Assistant knowledge, qualification questions, booking links, conversation context, and team handoffs.
Explore Nova™Spark Website
Page content, quote requests, solar savings tools, domain setup, and connected lead capture.
Explore Spark WebsiteConnections & integrations
Field mapping, destination records, routing rules, webhook behavior, and changes to your connected tools.
Explore the platformA little context goes a long way
A useful request starts
with the right details.
Help us understand the issue in your team’s terms. A clear example gives us a better starting point than a long explanation.
Show us where
Name the product and affected page or workflow. Add a record reference, URL, or screenshot description so we can find the same place.
Tell us what changed
Describe what you expected, what happened instead, and the steps to reproduce it. Include the time and time zone if timing matters.
Explain the impact
Let us know who is affected and whether work is blocked. Choose a priority that reflects the impact on your team.
Keep sensitive details out of your request.
Use record references and redacted examples. Don’t include passwords, API keys, full payment-card details, or private homeowner documents. Describe any screenshots in the form; it does not accept attachments.
Common questions
A few answers
before you ask.
Still need a hand? Open a request with your account email and the context that matters.
How do I contact Spark support?
Select a support path on this page or choose Open a support request. Add your name, email, category, priority, subject, and a description. You can also use the contact page for a general question.
What should I do if leads are not reaching my team?
Open a Platform Support request and explain whether all leads or specific records are affected. Include the form or source URL, approximate timestamp and time zone, destination CRM, and expected owner. Use a record reference where possible and explain the business impact when selecting priority.
Can I ask for help with Nova™?
Yes. Choose Platform Support and describe the conversation, knowledge, qualification, booking, or handoff behavior you want reviewed. Include the relevant configuration and an example of the expected response, without sharing sensitive customer information.
How do I ask about billing or a plan change?
Choose Billing & Plans and include the account email and relevant invoice reference. Describe the question or change you have in mind. Never include full payment-card details in a request.
Can Spark review a new integration or custom change?
Send the tool name, the workflow you want to connect, and any public API documentation through Platform Support. The team can review the request and clarify scope, availability, and any additional work before you proceed.
What happens after I submit a request?
The form confirms when your request has been received. Your contact email and request details help the team review the issue and follow up. If more context is needed, the team may ask for examples or reproduction steps. Response timing and coverage depend on your support arrangement.
Let’s work through it
Back to moving
your business forward.
A launch question, an unexpected workflow, or a detail you want clarified. Give us the context and we’ll help you find the next step.